Terms of Service

Last Updated: June 2026

1. Acceptance of Terms

By creating an account, accessing, or using Velona ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

You represent and warrant that you are at least 18 years of age or otherwise legally capable of entering into a binding agreement under applicable law.

2. Description of Service

Velona provides access to third-party artificial intelligence models, APIs, and related services through a unified platform and gateway.

The Service is provided on a usage-based billing model using prepaid wallet credits denominated in Indian Rupees (INR).

Velona may add, modify, remove, suspend, or discontinue any model, feature, provider, or functionality at any time without prior notice.

3. Account Registration and Security

You agree to provide accurate, complete, and current information when creating an account.

You are solely responsible for:

• Maintaining the confidentiality of your account credentials.
• Securing your API keys and access tokens.
• All activity occurring under your account.
• Immediately notifying Velona of any unauthorized access.

Any activity performed using your account credentials shall be deemed authorized by you.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Create, distribute, or facilitate unlawful content.
• Generate malware, ransomware, phishing content, or malicious code.
• Engage in fraud, deception, impersonation, or credential theft.
• Transmit spam or unsolicited communications.
• Infringe intellectual property or privacy rights.
• Generate content intended to harass, threaten, exploit, or harm others.
• Bypass security controls, billing systems, or rate limits.
• Reverse engineer or attempt to gain unauthorized access to the Service.
• Resell or sublicense access without written permission.

Velona reserves the right to investigate suspected violations and may suspend or terminate access at its sole discretion.

5. AI Outputs and User Responsibility

Artificial intelligence systems may generate inaccurate, incomplete, misleading, biased, offensive, or otherwise unsuitable content.

You acknowledge and agree that:

• Outputs are generated automatically by third-party models.
• Velona does not review, verify, endorse, or guarantee outputs.
• You are solely responsible for reviewing and validating outputs.
• Any reliance on AI-generated outputs is solely at your own risk.

The Service is not intended to provide legal, medical, financial, accounting, investment, employment, or other professional advice.

6. Third-Party Providers

Velona acts as an intermediary platform providing access to third-party AI models and infrastructure providers.

Velona does not control and is not responsible for:

• Model behavior or generated outputs.
• Provider outages or downtime.
• Changes in pricing or availability.
• Provider content moderation decisions.
• Provider policies or practices.

7. Payments, Wallet Credits, and Billing

Access to the Service is provided through prepaid wallet credits.

Except where required by applicable law:

• Purchased credits are non-refundable.
• Promotional credits have no cash value.
• Credits are non-transferable.
• Velona may correct billing errors at any time.

Chargebacks, payment reversals, fraudulent transactions, or disputed payments may result in immediate suspension or termination of your account.

8. Credit Expiry and Inactive Accounts

Wallet credits are intended solely for use within the Service and do not constitute a bank account, deposit, stored-value account, or monetary instrument.

Purchased credits remain valid for twelve (12) months from the date of purchase unless otherwise stated.

Any unused credits that remain unused for a continuous period of twelve (12) months may expire automatically and be removed from the account without compensation, refund, or liability to Velona, except where prohibited by applicable law.

Velona may, but is not obligated to, provide notice prior to credit expiration.

9. Data and Content

You retain ownership of content submitted to the Service.

You grant Velona a worldwide, non-exclusive, royalty-free license to process, transmit, store, analyze, and use submitted content solely for operating, maintaining, securing, improving, and providing the Service.

You represent that you possess all necessary rights to submit such content.

10. Availability and Modifications

The Service is provided on an "AS IS" and "AS AVAILABLE" basis.

Velona does not guarantee uninterrupted, secure, or error-free operation of the Service.

Velona may modify, suspend, restrict, or discontinue any part of the Service at any time without liability.

11. Suspension and Termination

Velona may suspend, restrict, disable, or terminate access to the Service immediately, with or without notice, for reasons including:

• Violation of these Terms or any policy referenced by them.
• Security concerns, including suspected compromise of your account.
• Fraudulent activity, including payment fraud and chargeback abuse.
• Suspected malicious, abusive, or criminal activity, whether by you or by an application you deploy.
• A credible complaint or a valid legal or regulatory request.
• Conduct that places the platform, its other users, or any person at risk.
• Legal or regulatory requirements.
• Operational or business considerations.

Suspension may be applied to a single deployed application or to the entire account. Where the reason is suspected malicious or criminal activity, Velona may act immediately and without prior notice. Section 11B sets out what else Velona may do in those circumstances.

Termination does not relieve any outstanding payment obligations.

11A. Application Deployment and Hosting

Where the Service is used to build, deploy, or host an application ("Your Application"), the following applies in addition to the rest of these Terms.

Your code is yours, and so is the responsibility for it

You retain ownership of Your Application. You are solely and entirely responsible for it: its code, its dependencies, the content it serves, the data it collects, the users it serves, and everything it does or fails to do. Velona provides infrastructure. Velona does not author, endorse, audit for correctness, or accept responsibility for Your Application.

You represent and warrant that you have all rights necessary to upload, deploy, and operate Your Application, including rights to all code, libraries, media, and data it contains or uses.

You are responsible for what your application does to others

If Your Application collects personal data, you are the controller of that data and are responsible for your own lawful basis, notices, consents, and data-subject rights. Velona is a processor of that data only to the extent of hosting it, and only under these Terms.

You must not use the Service to deploy, host, run, distribute, or facilitate:

• Malware, ransomware, spyware, keyloggers, cryptominers, botnet clients or controllers, or any code designed to damage, disable, gain unauthorised access to, or covertly monitor any system or person.
• Phishing pages, fake login screens, spoofed brands, fraudulent stores, fake documents or receipts, or anything designed to deceive a person into giving up credentials, money, or personal information.
• Tools or services whose purpose is to attack, scan, overload, or circumvent the security of any system, network, or account, whether ours or anyone else's.
• Child sexual abuse material, non-consensual intimate imagery, content that sexualises minors, or material that facilitates human trafficking, terrorism, or violent extremism.
• Content that infringes intellectual property, breaches confidence, or is unlawful under applicable law, including the Information Technology Act, 2000 and rules made under it.
• Unsolicited bulk messaging, spam infrastructure, or systems for evading spam or abuse controls.
• Illegal gambling, unlicensed financial services, unlicensed pharmaceutical sales, or any activity requiring a licence you do not hold.
• Proxies, relays, VPN endpoints, anonymising services, or open mail relays.
• Anything intended to conceal the origin, ownership, or purpose of the activity from Velona or from law enforcement.

Automated review, and why it is not a guarantee

Uploaded code may be subjected to automated review, including automated analysis for indicators of malicious behaviour, before it is built or served. This review is provided for the protection of the platform and its users. It is not a security audit of Your Application, is not guaranteed to detect any particular issue, and creates no obligation, warranty, or assurance of any kind in your favour or in favour of your users.

A deployment passing review is not an endorsement, a certification, or a statement that Your Application is safe, lawful, or fit for any purpose. Responsibility for the security and legality of Your Application remains entirely yours.

Resource limits and fair use

Deployed applications run within published limits on memory, processing, storage, build time, and outbound network access. These limits may be changed. You must not attempt to circumvent them, obtain resources you have not been allocated, escape the environment your application runs in, or interfere with any other tenant or with the platform itself. Any such attempt is a material breach of these Terms.

You must not use deployment to store or distribute bulk media, archives, backups, or other content unrelated to a functioning application.

Your application is public

Files you deploy are served publicly to anyone who knows the address. Do not deploy credentials, private keys, personal data belonging to others, or anything you would not publish. Velona is not responsible for the consequences of material you choose to deploy.

Content and takedown

Velona may remove, disable, or make inaccessible any deployed content at any time where Velona reasonably believes it breaches these Terms, is unlawful, creates risk to the platform or to any person, or is the subject of a valid legal request or a credible complaint. Where practicable and lawful, Velona will tell you what was removed and why.

11B. Enforcement, Investigation, and Reporting

Velona takes misuse of deployment seriously. In addition to the rights in Section 11, Velona may, at its sole discretion and with or without prior notice:

• Suspend a single application, taking it offline while leaving the rest of your account intact.
• Suspend or terminate the entire account, including every application under it and any remaining wallet balance's usability.
• Delete offending content or a deployment permanently.
• Preserve and examine logs, uploaded code, build output, and account records to the extent reasonably necessary to investigate suspected misuse, secure the platform, or respond to a legal request.
• Refuse future service to you and to any account Velona reasonably associates with you.

Where Velona reasonably believes that activity on the Service is criminal, or that it presents a risk to the safety of any person, Velona may report that activity, and provide associated account information, code, content, and logs, to law enforcement, regulators, computer emergency response teams, or other competent authorities, and may do so without prior notice to you where notice would be unlawful, would prejudice an investigation, or would create a risk of harm or of the destruction of evidence.

Velona will cooperate with lawful requests from competent authorities. Nothing in these Terms requires Velona to withhold information it is legally obliged, or reasonably believes it is legally permitted, to disclose.

No refunds on enforcement. Suspension or termination for breach does not entitle you to any refund of wallet balance, fees paid, or unused subscription time, and does not relieve you of amounts already owed.

Costs. You are responsible for any costs Velona reasonably incurs as a result of your breach, including the cost of responding to abuse complaints, legal requests, or security incidents caused by Your Application.

11C. No Liability for Your Application

To the maximum extent permitted by law, and without limiting Sections 13 and 14:

• Velona is not liable for any loss, corruption, or unavailability of Your Application, its data, or its content, however caused. You are responsible for maintaining your own backups and your own source control.
• Velona is not liable for downtime, cold starts, build failures, failed deployments, or any interruption to Your Application.
• Velona is not liable to you or to any third party for anything Your Application does, serves, collects, or causes, including any claim brought by a user of Your Application.
• Velona is not liable for any consequence of a suspension, removal, or termination made in accordance with these Terms.

You indemnify Velona in accordance with Section 15 in respect of Your Application, including any third-party claim arising from it.

12. Intellectual Property

The Service, platform software, branding, trademarks, documentation, APIs, and related intellectual property are owned by Velona or its licensors and are protected by applicable laws.

No rights are granted except as expressly stated in these Terms.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, statutory, or otherwise.

Velona disclaims all warranties including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, and security.

14. Limitation of Liability

To the fullest extent permitted by law, Velona, its founders, directors, officers, employees, contractors, affiliates, licensors, and partners shall not be liable for:

• Indirect damages.
• Consequential damages.
• Lost profits.
• Lost revenue.
• Business interruption.
• Loss of data.
• Reputational harm.
• Special or punitive damages.

Velona's total aggregate liability shall not exceed the greater of:

• INR 1,000, or
• The amount paid by you to Velona during the three (3) months preceding the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless Velona, its founders, directors, officers, employees, contractors, affiliates, licensors, and partners from and against any claims, damages, liabilities, losses, costs, expenses, or legal fees arising out of:

• Your use of the Service.
• Your submitted content.
• Your generated outputs.
• Your violation of these Terms.
• Your violation of applicable laws or third-party rights.

16. Force Majeure

Velona shall not be liable for any delay, interruption, or failure resulting from causes beyond its reasonable control, including internet outages, cloud infrastructure failures, cyberattacks, natural disasters, governmental actions, labor disputes, or third-party provider outages.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts.

18. Changes to Terms

Velona may modify these Terms at any time by publishing an updated version on the Service.

Continued use of the Service after such changes constitutes acceptance of the revised Terms.

19. Contact

Questions regarding these Terms may be directed through the support channels listed on the Velona website.

20. Grievance Officer

For grievances related to the processing of personal data or any privacy-related concerns, please refer to the Grievance Officer details in our Privacy Policy (Section 15). We will acknowledge grievances within 48 hours and resolve them within 30 days.

Related policies: Privacy Policy  ·  Cookie Policy  ·  Refund Policy